Customer Relationship Manager / Technical Account Manager (Cyber Security)

Volon Cyber Security is a boutique Information security organization working in the field of Cyber Threat Intelligence.

We require a strong candidate who is able to work with multiple internal teams including Threat Research, Engineering, and Sales, and interface with customers to ensure a steady flow of feedback from both sides and manage customer expectations.

The candidate must be a self-learner and should be able to work independently with minimal assistance and available online resources and should be flexible to travel nationally and internationally based upon the requirement.

Responsibilities:

• Work with customer on “Post Sales” cycle for Account Management from Onboarding to delivery of Intelligence
• Work with Customers to understand the fine prints of their requirements and interact with applicable internal teams to ensure an effective response.
• Establish a communication channel with customers to ensure a two-way engagement process.
• Conduct regular threat briefings with customers and present periodic threat round-up based upon Volon’s reporting.
• Conduct targeted Webinars on regular basis.

Skills Required:

• Minimum 3-4 years of experience Account Management or Similar Roles
• Strong understanding of Cyber Security and Cyber Threat Intelligence Concepts
• Excellent professional communicator with good Verbal and Writing skills
• Firm understanding of Account Management / Customer Relationship Management principals
• Ability to support multiple time zones as per requirement.
• Hands-On experience in Threat Intelligence / Cyber Security Consulting / Products will be highly preferred.